Terms of Service

Last updated: July 30, 2026

These Terms of Service ("Terms") govern your use of the Vivid Salons website, salon booking pages, and mobile application (together, the "Service"), operated by Vivid Spark Technology, a brand of VIVYLANDS LLC ("we," "us"). By using the Service, you agree to these Terms.

1. The Service

Vivid Salons provides digital tools for nail and beauty salons and their customers, including online appointment requests, digital check-in, and salon management features. Appointment requests submitted through a salon's booking page are requests only — the salon confirms, adjusts, or declines them directly.

2. Appointment Text Message (SMS) Program

Online booking requests are confirmed and updated by text message, so submitting a request requires checking the SMS consent box on the booking form (it is never pre-checked). If you prefer not to receive texts, you can book by calling or visiting the salon directly. When you opt in:

What you'll receive: appointment-related messages from the salon you booked with, sent via Vivid Salons — such as booking confirmations, changes, cancellations, and reminders.
Message frequency: varies; typically 1–3 messages per appointment.
Cost: message and data rates may apply according to your mobile plan. We do not charge for texts.
Help: reply HELP to any message for assistance, or contact us via vividsparktech.com.
Opt out: reply STOP to any message to unsubscribe at any time. You will receive one final message confirming your opt-out.
Consent is not a condition of purchasing any service — it is required only for the online request flow, which relies on text updates; booking by phone or in person never requires it.
Carriers are not liable for delayed or undelivered messages.

How we handle your phone number is described in our Privacy Policy.

3. Acceptable Use

You agree to provide accurate information when requesting appointments, to use the Service only for lawful purposes, and not to interfere with or disrupt the Service.

4. Salon Relationships

Salons using Vivid Salons are independent businesses. Services, pricing, and availability shown on a salon's page are set by that salon, and your appointment is with the salon — not with Vivid Spark Technology.

5. Subscriptions & Billing (Salon Owners)

Salon owners may subscribe to a paid plan for their location. By subscribing you agree to the following billing terms:

Payment processing. Subscription payments are processed by Stripe. We never see or store full card numbers. Charges appear on card statements as VIVID* SALONS or VIVID SPARK TECH.
Billing cycle. Plans are billed per location, in USD, monthly or yearly in advance. Subscriptions renew automatically each period until cancelled.
Upgrades. Plan upgrades take effect immediately. You are charged only the prorated difference for the remainder of the current billing period, and the new plan price applies from the next renewal.
Downgrades and cancellation. Downgrades, billing-cycle changes, and cancellations take effect at the end of the billing period already paid for. Until then your current plan remains fully active. We do not issue partial or prorated refunds.
After cancellation. When a paid period ends after cancellation, the account moves to the Free plan. Salon data is retained and paid features can be restored by resubscribing.
Failed payments. If a renewal payment fails, we and Stripe will notify you and retry. If payment cannot be collected, the subscription is cancelled and the account moves to the Free plan at the end of the retry period.
Price changes. If plan prices change, existing subscribers are notified in advance and new prices apply from a future renewal — never mid-period.
Self-service. Plans, payment methods, and invoices can be managed anytime in the Owner Portal at vividsalons.com/account.

6. Disclaimer & Limitation of Liability

The Service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Vivid Spark Technology is not liable for indirect, incidental, or consequential damages arising from use of the Service.

7. Changes

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

8. Contact

Questions about these Terms? Reach us at vividsparktech.com/contact.